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Privacy Policy
Last Updated: [October 11,2023]
At Lal Flora, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data. Please take a moment to review the following key sections and if you have any questions, feel free to contact us at info@lalflora.com.
Information We Collect
We collect various types of information, including:
- Personal Information:
- Name
- Contact Information (email address, phone number)
- Delivery and Billing Address
- Payment Information (credit card details or other payment information – This data is not stored.)
Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the registration or checkout process.
Payment and billing information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors.
- Non-Personal Information:
- Browser information
- Device information
- IP address
Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.
Use of Information
We may use the collected information for the following purposes:
1.To Provide Services:
We use your personal information to fulfill your orders, process payments, and ensure the successful delivery of flowers and gifts to your specified recipient.
2.Customer Support:
We use your information to address your inquiries, respond to your requests, and provide customer support when needed.
3.Marketing and Promotions:
With your explicit consent, we may send you marketing communications about our products, services, promotions, or special offers.
4.Prevention of Unauthorized Activities:
To detect and prevent fraud, unauthorized activities, and abuse of our website.
Information Sharing
We do not sell, trade, or share your personal information with external parties except for trusted third parties such as:
- Payment processors like Payhere, solely for processing your payments.
- Delivery and logistics partners to guarantee the successful delivery of your orders.
We may also disclose your data when legally required, to safeguard our rights or property, or when necessary to investigate, prevent, or address illegal activities, suspected fraud, or security issues.
Data Security
Your data’s safety is of utmost importance to us. We employ reasonable measures to protect your information against unauthorized access, disclosure, alteration, and destruction. Your data is securely stored, and encryption and other security measures are in place to safeguard sensitive information.
Changes to the Privacy Policy
We may revise this Privacy Policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons. Significant changes will be communicated through our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please reach out to us at info@lalflora.com.
By using our website and services, you accept and agree to this Privacy Policy. We encourage you to periodically review it for updates or changes. We appreciate your trust in Lal Flora for your flower and gift delivery needs. Your privacy is our priority.