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Refund Policy
Last Updated: [October 11,2023]
Thank you for choosing Lal Flora for your flower and gift delivery needs. We are committed to providing you with high-quality products and services. In the event that you are not entirely satisfied with your purchase, we have outlined our refund policy below:
Returns
If you wish to return an item, please contact our customer service team within 2 days of receiving your order. To be eligible for a return, your item must be in the same condition as received, unused, and in its original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
Exchanges
We are unable to offer exchanges at this time. If you wish to exchange an item, please return the original item and place a new order.
Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods such as flowers and plants.
- Personalized or customized items.
Return Shipping
To return your product, please contact our customer service team for detailed instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Processing Time
Please allow 3 days for your return to be processed from the date we receive the returned item. We will notify you by email once the process is complete.
Contact Us
If you have any questions about our refund policy, please contact us at info@lalflora.com. Our customer service team will be happy to assist you.
This refund policy applies only to purchases made through our website (https://lalflora.com/) and using the WooCommerce platform with the Payhere payment gateway.
We reserve the right to update or modify this refund policy at any time without prior notice. We encourage you to review this policy periodically.
Thank you for choosing Lal Flora. We appreciate your business!